Temporary Sales Associate

Retail Job Description Reports to: Store Manager Sales Associate Selling and Service § Understands organizational objectives and makes decisions that align with the Company priorities and values § Creates personal sales and clienteling strategies in partnership with the management team § Meets customer needs through solution-oriented and forward thinking § Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace § Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics § Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style § Demonstrates Coach’s Selling and Service expectations at all times § Influences customers’ purchase decisions by balancing patience and assertiveness § Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals § Flexes personal selling techniques to contribute to overall store financial results § Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors § Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs § Works with multiple customers simultaneously and breaks away as appropriate § Follows up with customers consistently and genuinely to influence/close the sale § Develops product knowledge skills and remains aware of current collections § Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships § Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers § Sensitive to customers’ needs and tailors approach by reading cues § Builds lasting and loyal relationships with customers § Ensures all daily tasks are completed without negatively impacting service or Coach standards Workplace and Environment § Creates enthusiasm and positivity for a shared vision and mission § Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors § Demonstrates confidence when working with customers § Takes initiative; has a high-level of ownership and accountability for individual results § Welcomes feedback and adapts behaviors as appropriate § Represents Coach as a brand ambassador at all times § Is adaptable and flexible to change § Maintains a calm and professional demeanor at all times § Creates short and long-term strategies to achieve personal metrics and performance goals § Utilizes Company tools to keep self-informed § Handles and offers solutions to customer issues appropriately and involves a manager when necessary § Promotes and endorses a team selling environment Operations § Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner § Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures § Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals § Replenishes inventory on sales floor as needed § Processes shipments as needed Additional Requirements Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Coach is an equal opportunity and affirmative action employer.