The Technical Services Coordinator II is responsible for working on projects and assignments that are semi-routine in nature, following established procedures on routine work, and following detailed instructions on new assignments. Service Management \- Receive support requests and IT service-related issues from customers and respond to semi-routine issues that can be resolved following established procedures and receiving instruction on new assignments. This includes ensuring that equipment is working properly, setting up equipment and serving as technical support after initial setup Service Integration \- Gather performance metrics against stated SLAs following standard guidelines. \- 1-2 years of experience in the IT field or equivalent work experience \- High school diploma, GED or equivalent \- Competence with WIN10 Operating System, or higher \- Understanding of productivity software (i.e. Microsoft Office 365) \- Ability to follow established procedures on routine work and detailed instructions on new assignments \- Ability to recognize the need for occasional deviation from accepted practice \- Ability to respond promptly and consistently to changing customer needs and circumstances \- Good communication skills Job requires ability to work in an office environment, primarily on a computer.
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