Leverage the NOC tools to proactively monitor systems and applications for potential issues or failures, and correct following documented processes or escalate problems before they can have an adverse effect to the customer. \- Execute on-demand procedures such as file transfers, administration of the tape handling system, change system requests, etc. Escalate critical issues within documented SLA's and proactively follow up for timely results. A combination of education and experience is acceptable. \- Understanding of system and network administration concepts, specifically with Microsoft and Cisco products \- Excellent written and verbal communication skills \- Ability to listen to customers and respond positively to their requests \- Understanding of formalized change control system and procedures.
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