Service Management \- Receive support requests and IT service related issues from customers and respond to semi-routine issues that can be resolved following established procedures and receiving instruction on new assignments. Service Integration \- Gather performance metrics against stated SLAs following standard guidelines. \- 1-2 years of experience in the IT field or equivalent work experience \- High school diploma, GED or equivalent \- Competence with WIN10 Operating System, or higher \- Understanding of productivity software (i.e. Microsoft Office 365) \- Ability to follow established procedures on routine work and detailed instructions on new assignments \- Ability to recognize the need for occasional deviation from accepted practice \- Ability to respond promptly and consistently to changing customer needs and circumstances \- Good communication skills \- Experience of IT Change Management concepts \- Experience managing Critical Incidents and Events \- Hands-on knowledge of device configuration, device imaging, and client security. Job requires ability to work in an office environment, primarily on a computer.
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