Leverage the NOC tools to proactively monitor systems and applications for potential issues or failures, and correct following documented processes or escalate problems before they can have an adverse effect to the customer. Use Ross standard tools and other documented methods to troubleshoot, resolve, and / or escalate accordingly. Escalate critical issues within documented SLA's and proactively follow up for timely results. \- Ability to analyze problems and recommend solutions \- Ability to work collaboratively with other departments. Job requires ability to work in an office environment, primarily on a computer.
Create an account to see the full posting, access our search engine, and more.