TEAM MANAGER - Valley Fair

You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. Key Accountabilities Team Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience; Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high; Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift; Lead morning briefings as and when required, delivering key business communication and daily objectives; Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors; Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans; Participate in attracting, recruiting, and onboarding a high performing team; Monitor your team’s adherence to company policies and procedures; following up when needed. Client Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset; Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; Achieve business objectives by utilizing the company consumer management client segmentation strategy; Full utilization of the various clienteling tools to activate, retain and grow team and personal client base; Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs; Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence; Lead by example on the selling floor in embracing the Gucci selling ceremony; Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered; Manage and resolve customer service issues with the end goal of retaining the client relationship. Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities; Monitor monthly consumer management database reporting; Strong grasp on KPI’s and ability to strategize when performance standards are not met; Fully support and align with all key business initiatives and new product launches; Lead and support company driven local events and product launches, ensuring client attendance and sales results are met; Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.