Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.Job DescriptionRole MissionAs a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the market place.Key AccountabilitiesTeam * Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience; * Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high; * Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift; * Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives; * Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors; * Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans; * Participate in attracting, recruiting and onboarding a high performing team; * Monitor your team’s adherence to company policies and procedures; follow up when needed.Client * Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor; * Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; * Achieve business objectives by utilizing the company Consumer Management client segmentation strategy; * Full utilization of the various clienteling tools to activate, retain and grow team and personal client base; * Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs; * Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence; * Lead from the shop floor, actively selling and role modelling the selling ceremony. * Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered; * Manage and resolve customer issues, delighting and retaining the client relationship. Monitor monthly Consumer Management database reporting; * Strong grasp on KPI’s and ability to strategize when performance standards are not met; * Fully support and align with all key business initiatives and new product launches; * Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met; * Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.Product * Monitor the performance of the assigned categories and proactively propose action plans to reach the targets; * Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business; * Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained; * Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors; * Utilize digital platforms to support store and online product sales.Operations * Collaborate with Operations, Human Resources, Loss Prevention and other cross function departments while adhering to and enforcing all company policies and procedures; * Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage; * Support and maintain visual merchandising standards set by the WW headquarters; * Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines; * Daily maintenance of the consignment program to be current and adhere to company policy and procedures; * Responsible for tracking all special orders through merchandising communication; * Weekly communication of bestseller needs through the Business Planning replenishment program.Job Requirements * Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry. * Passion for the Fashion Industry.
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