Together, we’ll create the real fabric of Gucci. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.Key AccountabilitiesTeam * Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience; * Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high; * Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift; * Lead morning briefings as and when required, delivering key business communication and daily objectives; * Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors; * Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans; * Participate in attracting, recruiting, and onboarding a high performing team; * Monitor your team’s adherence to company policies and procedures; following up when needed.Client * Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset; * Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; * Achieve business objectives by utilizing the company consumer management client segmentation strategy; * Full utilization of the various clienteling tools to activate, retain and grow team and personal client base; * Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs; * Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence; * Lead by example on the selling floor in embracing the Gucci selling ceremony; * Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered; * Manage and resolve customer service issues with the end goal of retaining the client relationship. * Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities; * Monitor monthly consumer management database reporting; * Strong grasp on KPI’s and ability to strategize when performance standards are not met; * Fully support and align with all key business initiatives and new product launches; * Lead and support company driven local events and product launches, ensuring client attendance and sales results are met; * Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.Product * Monitor the performance of the assigned categories and proactively propose action plans to reach the targets; * Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business; * Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained; * Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors; * Utilize digital platforms to support store and online product sales.Operations * Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures; * Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage; * Support and maintain visual merchandising standards set by the WW headquarters; * Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines; * Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures; * Responsible for tracking all special orders through merchandising communication; * Weekly communication of bestseller needs through the Business Planning replenishment program.Key Requirements * Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry; * A Bachelor’s Degree in a related field is preferred; * Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; * Proven ability to drive positive client experiences that build loyalty and deliver measurable results; * Ability to manage competing priorities in a fast-paced environment; * Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; * Industry awareness and strong business acumen; * Strong verbal and written communication skills and excellent organizational skills; * Passion for the fashion industry; * Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism; * Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working * Execute the mission of the role with a Radically Client-Centric mindset; * Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; * Be Relentlessly Creative and approach challenges with an innovative mindset; * Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We DoExploreConsiderate Thinker * Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer * Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliverAccountable Achiever * Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate * Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnectConnection Builder * Builds trust-based relationships across boundaries and encourages collaboration * Adapts own style to communicate impactfullyPeople Enabler * Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuildContinuous Learner * Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder * Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization * Qualified candidates must have the proper work authorization to work in the United StatesAccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – New York CityFor individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role.
Create an account to see the full posting, access our search engine, and more.