TEAM MANAGER OPERATIONS - Macy's Herald Square

Together, we’ll create the real fabric of Gucci. You will prioritize creating an elevated shopping experience for clients by supporting the selling process as needed.In addition to leading the day-to-day operations management, as a store leader and partner to the Store Director and Associate Store Director you are expected to be proficient in all aspects of the business.Key AccountabilitiesOperations Provide overall support with the shipping and receiving process, reporting any issues to Store Director and taking the necessary steps to resolve; Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director; Assist management with identifying problems in operations process and resolve them in quickly and in a timely manner; Maintain clear and accurate operations documents/procedures for reference purposes; Communicate all discrepancies/issues immediately to management; Process repairs and damages on a timely basis according to company guidelines; Assist with physical maintenance of the boutique; Place orders as needed for all supplies for the office and store; Partner with Loss Prevention Regional Manager to select and schedule Security Guards; Liaise with corporate departments such as Kering Technologies, Inventory Control, Accounts Payable, etc. Key Requirements Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role; Bachelor’s Degree is preferred; Excellent written and communication skills; Ability to analyze information, identify business priorities, and problem solve; Ability to manage multiple tasks in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Excellent organizational skills; Experienced with technology to utilize internal retail systems and shipping software programs. Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset; Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; Be Relentlessly Creative and approach challenges with an innovative mindset; Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.