Team Manager - Mall At Millenia

Summary The Team Manager leads and inspires Client Advisors on the shop floor to deliver exceptional customer experiences and achieve sales and category goals. This role provides real-time coaching, drives clienteling activities, supports recruitment and onboarding, and represents brand image through leadership and presence. Responsibilities • Lead and coach Client Advisors on the shop floor to meet business objectives • Provide support for opening and closing duties as Manager on Duty • Conduct performance conversations and develop action plans for the team • Drive client engagement and clienteling strategies to grow and retain clientele • Participate in recruiting and onboarding high performing team members • Collaborate with Store Director on merchandising, stock feedback, and category performance • Support visual merchandising standards and maintain store image • Manage customer flow, resolve issues, and ensure superior service delivery • Maintain operational standards including scheduling, asset organization, and consignment program Requirements • Minimum 2 years of sales management experience in retail or luxury retail • Bachelor’s degree preferred • Ability to analyze sales reports and identify business trends • Proven track record of driving positive customer experiences and results • Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook • Strong verbal written communication and organizational skills • Industry awareness and strong business acumen • Ability to inspire influence a team and demonstrate professionalism • Flexibility to work evenings weekends and holidays