TEAM MANAGER - Las Vegas Forum Shops

Job Description Role Mission As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. Key Accountabilities Team Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience; Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high; Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift; Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives; Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors; Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans; Participate in attracting, recruiting and onboarding a high performing team; Monitor your team’s adherence to company policies and procedures; follow up when needed. Client Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor; Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; Achieve business objectives by utilizing the company Consumer Management client segmentation strategy; Full utilization of the various clienteling tools to activate, retain and grow team and personal client base; Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs; Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence; Lead from the shop floor, actively selling and role modelling the selling ceremony. Job Requirements Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry. Passion for the Fashion Industry.