Team Manager - Hamburg

INTRODUCTIONAt Burberry, we believe creativity opens spaces. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. The Team Manager is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.RESPONSIBILITIESSales Performance & KPIs:Partnership with store management to enhance sales performance, consistentIy achieve goals and identify strategies to ensure performance standards are metAnalyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growthLead a high performing customer facing and service orientated team, setting performance targets and driving productivityClient Management:Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately sellingMonitor CRM database reporting in order to:assist in the execution of company CRM initiativescapture meaningful clients’ data to build actions and develop opportunitiesmanage and drive eloquent and relevant client outreachTeam Development:Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedbackContinue to develop and pro-actively retain talented employees, by recognizing and rewarding performance through recurrent development plans and annual performance reviewsCreate and implement action plans, build development plans for all employees in accordance with store managementBOH Standards:Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative resultsOversee the processing of incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignmentsHave visibility of store expenses, and maintenance of the store operating budget, while aiming to reduce overall costPERSONAL PROFILEPrevious experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standardsCommercial awareness, you will have had exposure working towards sales related KPIsIn-depth understanding of clients’ expectations and what a luxury service entailsAbility to demonstrate excellent leadership and people management skillsStrong interpersonal and communication skills, ability to be flexible and adapt to changeGenuine interest and love for fashion and styling paired with excellent product knowledgeOrganized, able to prioritize and problem solve while working with paceAdvanced knowledge of POS, store systems and comfortable using digital toolsFOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.