Team Manager - Amsterdam PC Hooftstraat

INTRODUCTIONAt Burberry, we believe creativity opens spaces. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. RESPONSIBILITIESPartnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are metAnalyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth Be a role model to the rest of the team in offering an excellent client experienceBe engaged in constantly developing long-term relationships with top clientsDemonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awarenessEnsure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback Continue to develop and retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results Ensure store compliance with company policy and proceduresPERSONAL PROFILEPrevious experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standardsCommercial awareness, you will have had exposure working towards sales related KPIsIn-depth understanding of clients’ expectations and what a luxury service entailsAbility to demonstrate excellent leadership and people management skillsStrong interpersonal and communication skills, ability to be flexible and adapt to changeGenuine interest and love for fashion and styling paired with excellent product knowledgeOrganised, able to prioritise and problem solve while working with paceAdvanced knowledge of POS, store systems and comfortable using digital toolsFOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.