Team Lead / Fashion Retail / Stylist

Team Lead - Luxury Tailoring & Retail Job Summary

Rifai Detroit is seeking a highly motivated, professional, and customer-focused Team Lead to oversee the daily operations of our luxury tailoring showroom. This individual will serve as the face of the business, ensuring every client receives exceptional service while maintaining efficient store operations.

The ideal candidate has a background in retail, styling, or luxury customer service and possesses strong leadership, communication, and organizational skills. This position requires someone who can confidently operate the store independently, lead the team, solve problems, and maintain Rifai Detroit's standard of excellence when the owner is not present.

Key Responsibilities Leadership & Store Operations

Lead all daily store operations with professionalism and confidence.
Open and close the store following company procedures.
Operate the business independently in the owner's absence.
Maintain a clean, organized, and welcoming showroom at all times.
Ensure all company policies, procedures, and quality standards are followed.
Resolve customer concerns professionally and efficiently.
Create a positive, team-oriented work environment.

Customer Experience

Deliver exceptional customer service from the moment clients enter the store.
Build long-term relationships with clients through outstanding communication and professionalism.
Schedule fittings, alterations, and consultations.
Answer phones, emails, and customer inquiries promptly.
Communicate clearly with customers regarding timelines, pricing, garment status, and alteration recommendations.
Follow up with customers regarding completed garments and outstanding orders.

Tailoring Coordination

Learn how to accurately take client body measurements.
Learn alteration terminology and tailoring techniques.
Effectively communicate customer requests and garment details with in-house tailors.
Inspect garments before customer pickup to ensure quality standards are met.
Coordinate workflow between the front of house and tailoring team.
Maintain accurate customer and alteration records.

Styling & Sales

Assist customers in selecting proper garment fit and styling options.
Provide wardrobe and styling recommendations based on client needs.
Identify opportunities to increase sales through additional tailoring services and retail products.
Build client confidence through product knowledge and professional presentation.

Administrative Responsibilities

Manage daily scheduling and appointments.
Process payments and maintain accurate cash handling procedures.
Prepare daily sales reports and reconcile transactions.
Monitor inventory of supplies and retail merchandise.
Assist with ordering materials and communicating with vendors.
Maintain accurate customer records and documentation.

Marketing & Social Media

Assist in creating engaging social media content.
Capture customer projects, finished garments, and behind-the-scenes content.
Maintain a professional online presence that reflects the Rifai Detroit brand.
Help promote store events, services, and new offerings.

Vendor & Business Communication

Communicate professionally with vendors, suppliers, and business partners.
Coordinate deliveries, orders, and operational needs.
Maintain strong professional relationships with outside partners.

Team Leadership

Assist with training and mentoring new employees.
Hold team members accountable to company standards.
Delegate responsibilities effectively.
Lead by example through professionalism, reliability, and attention to detail.
Help create an environment focused on continuous improvement and exceptional customer service.

Qualifications

3+ years of retail, luxury retail, fashion, hospitality, or customer service experience preferred.
Previous leadership or management experience preferred.
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Professional appearance and demeanor.
Comfortable working independently and making decisions.
Strong attention to detail.
Experience with styling, fashion, tailoring, or luxury apparel is highly preferred.
Basic computer skills, including email, scheduling software, and Microsoft Office or Google Workspace.
Experience creating content for social media is a plus.
Ability to multitask in a fast-paced environment.

Preferred Qualities

We're looking for someone who:

Naturally takes ownership and solves problems.
Thrives in a luxury customer service environment.
Has a passion for fashion, tailoring, and personal styling.
Is dependable, trustworthy, and highly organized.
Communicates confidently with customers, tailors, vendors, and team members.
Can successfully operate the business without direct supervision.
Takes pride in creating an exceptional customer experience.

Job Types: Full-time, Part-time

Pay: $19.00 - $24.00 per hour

Benefits:

Flexible schedule

Work Location: In person