Team Lead - Customer Experience

At Lulus Fashion Lounge LLC, we are committed to delivering exceptional customer experiences through our team of dedicated and passionate customer service professionals. If you are a strong communicator, a strategic thinker, and a team player, we encourage you to apply for this challenging and rewarding position. Key Responsibilities: • Lead a team of customer service agents to provide exceptional customer experiences • Delegating tasks and providing coaching and feedback to team members • Maintain a positive and productive work environment • Collaborate with other departments to resolve customer issues • Develop and implement training programs to improve customer service skills • Conduct performance reviews and provide constructive feedback to team members Requirements: • High school diploma or equivalent required • 1 year of relevant experience in leading teams • Strong communication and leadership skills • Ability to motivate and empower team members • Experience working in a call center environment preferred What We Offer: • Competitive salary range: $18.25 - $20.50 per hour • Bonuses and incentives for meeting performance goals • Opportunities for career growth and advancement • A fun and dynamic work environment • Recognition and rewards for outstanding performance