SUPERVISOR OF SELLING SERVICES - Houston

In addition, handling opening/closing procedures and maintaining store security, visual, merchandising and housekeeping standards. Responsibilities: Lead by example in creating a professional and customer centric selling environment by supporting the service and operational needs of the store Maintain and build brand image by providing product knowledge and guidance on client development to Sales Associates Actively seeks input from customers to measure satisfaction and ensure consistent adherence to service standards Ensure merchandise is presented following corporate visual, marketing, and operational directives & standards Identify and communicate customers’ requests and merchandise opportunities to the Store Manager. Lead the set up and daily organization of new deliveries/stock room functionality Create a safe and hazard free environment for sales team and clients Establishment of systemic procedures for effective management of shop supplies Fill in and support selling and servicing process as primary priority Liaise with IT, Accounting, Warehouse/Distribution for all operational escalations Manage in-stock availability for all ongoing replenish inventory Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition Maintain security codes (access to secure information, alarm system, safe and administrative codes) within the store to ensure safety of customers, colleagues, and merchandise Follow opening and closing store procedures (disarm or reset alarm system, ensure store is clean, presentable & organized, and cash drawer is counted) Balance cash drawer and log any cash drops - report any discrepancies in cash or missing credit card receipts Desired Background: Bachelors’ Degree Experience: 3+ years’ experience of premium to luxury selling environment Existing client base/ book preferred Skills: Ability to handle all service experiences in a positive and customer centric manner Strong customer service and communication (verbal and writing) skills Proficiency in utilizing available technology Ability to work evenings, weekends and holiday schedules Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Motivations Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility