Stylist - Madison Ave

At Richemont Americas, we aspire to reflect the ever-changing world around us. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. • Essential duties (daily and occasional) • Direct reports and business areas to cover • Relationships:Clients/Co-workers/Management/Vendors • Other tasks and duties as requested by manager. A Client Relationship Owner • Delivers exceptional customer service and takes pride in developing long-term relationships • Is aware of CRM targets and actively engages in all actions to reach them • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe • Consistently captures client data and takes notes of all qualitative information • Knows their portfolio of customers, and in particular, the VVICs and VICs they handle An Omnichannel Business Partner • Has the ability to offer excellent customer service and delivers strong business performance • Uses all omnichannel services available to grow sales • Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them • Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO • Consistently works to achieve given sales, KPIs and CRM targets • Is aware of local trading environment and competitors' activities An Operations Excellence Supporter • Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers • Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment • Implements all guidelines related to store and BOH management and participates in inventories • Supports after sales clients and follows up to ensure impeccable after sales service • Complies with established Richemont policies and standards Richemont offers a generous compensation and benefits package for eligible employees.