Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standardsAcknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clientsAddresses client concerns, coming to resolution when possible, and involving management where appropriatePortrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professionalTakes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedbackCommunicates effectively with store management, store team, and external clients in person, through written correspondence and over the phoneBuilds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differencesEmbraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role modelIs responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws )Participates and assists in the preparation for the stores’ inventoryReports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the businessFollows all ANN INC. operational guidelines, processes, and proceduresReviews Bulletin Boards daily Position Requirements: Takes initiative to build a loyal client baseFollow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframesMerchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelinesCommunicatio: Communicates effectively with Clients, Members of Management, Business Partners, and Store AssociatesAccuracy: Ability to handle cash and provide change without errorSchedule: Remains flexible in scheduling that meets the needs of the businessPhysical: Ability to lift and carry up to 20 pounds occasionally. We do not discriminate in any of our employment policies and practices.
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