Style Advisor

About Zegna The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity. Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer.Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals. Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship.