Stores 2nd Assistant - Store 161 Austin, TX

Bring your passion for fashion to Melrose. If you are interested in a career in retail, consider joining one of the largest retails of fashion in the southwest. Melrose Family Fashions means one-stop shopping for the whole family. With more than 100 stores, we're always looking for good talent. If you are ready for a career in Fashion, Step into Melrose Family Fashions. POSITION SUMMARY: As part of the management team, the 2nd Assistant Manager is responsible for the day-to-day management of the store and ensuring store associates are delivering excellent customer service. A 2nd Assistant Store Manager is a role model and must manage the workforce and time wisely in order to achieve maximum results, sharing with the entire management team, the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge. FOCUS OF POSITION: • Positively communicate and demonstrate the company’s family culture by developing trust and respect among peers and staff, building strong teams and partnerships through strong work ethics, and driving business results by taking ownership and pride in the company and getting things done in a timely manner • Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. RESPONSIBILITIES:
• Coach, train and develop team to deliver an outstanding shopping experience in a highly professional manner • Manage the overall execution of all operations in partnership with the management team
• Assist in the recruitment and hiring of qualified applicants to meet the needs of the store • Assist in overseeing all facilities maintenance and housekeeping standards • Assist in overseeing compliance of associates with established company policies and standards • Assist in overseeing at adequate security exists within the store and that physical facilities comply with safety codes and ordinances • Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information • Any other tasks as assigned SKILLS AND COMPETENCIES: • Ability to provide outstanding customer service and teach those behaviors • Ability to manage store operations effectively • Ability to develop and train workforce and build team relationships, utilize skills of workforce most appropriately • Ability to maintain a fair, consistent set of standards as they apply to work force • Ability to adjust priorities and manage time wisely in a fast-paced environment • Ability to communicate in a clear, understandable manner, and listen attentively to others, understand material, and provide instructions to associates • Ability to operate all equipment necessary to perform the job REQUIREMENTS:
• Bring your passion for fashion to Melrose. If you are interested in a career in retail, consider joining one of the largest retails of fashion in the southwest. Melrose Family Fashions means one-stop shopping for the whole family. With more than 100 stores, we're always looking for good talent. If you are ready for a career in Fashion, Step into Melrose Family Fashions. General Purpose of Position
As the leader of the management team, the Store Manager has ultimate responsibility for driving business results through effective selection, training and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources and loss prevention. The Store Manager is a leader who exercises judgment and uses discretion to solve problems, make informed decision and manage wisely. Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. A Store Manager is a role model and leads by example. FOCUS RESPONSIBILITIES: • Manage the performance of Assistant Store Managers and Associates using established Company policies and standards including but not limited to those outlined in the company’s Handbook, as well as merchandising, operations and human resources guides. • Recruit and hire the most qualified applicants to meet the store's needs.
• Ensure that all associates are provided with proper orientation, training and coaching to maximize the associate and customer experience and drive sales.
• Provide leadership and guidance to the management team in solving problems that affect the store's customer service, efficiency, and productivity.
• Drive customer service by coaching desired behaviors.
• Seek opportunities and solutions to improve overall store experience with emphasis on greeting, friendliness and cleanliness of store.
• Actively address any associate relations issues and ensure all Human Resources and employment policies are being followed within the store
• Proactively communicate with the Regional Support team and Assistant Store Managers to build partnerships that help achieve greater results.
• Work closely with team of Assistant Store Managers to ensure proper scheduling guidelines and best practices are being followed in order to maximize the available workforce.
• Manage staffing initiatives to meet scheduling needs and weekend hours execution; maintain proper staffing levels to meet store’s needs with planning for calculated turnover; ensure Associate Availability is up-to-date
• Manage Attendance program
• Maintain Your communication boards/breakroom standards
• Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information.
• Any other tasks when necessary SKILLS AND COMPETENCIES:
• Ability to provide outstanding customer service • Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
• Ability to merchandise and manage store operations effectively
• Ability to process information/merchandise through computer system and register system • Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to maintain records and documentation pertaining to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others • REQUIREMENTS:
• HS Diploma or GED preferred but not required. Will take into consideration sufficient management experience in lieu of Diploma/GED.
• Store Manager
o 1-2 years of retail management experience in a large volume store; $1.3M & above
• Associate Manager
o 1 year of retail experience in a slow-medium volume store; $1.2M & below
• Availability to meet minimum scheduling requirements for store manager position including nights, weekends and holdays
• Strong communication skills (verbal & written), including strong relationship building skills
• Travel required – as needed
Come join our team. You’re going to like it here!
• Minimum of 6 months previous experience as a Third-Key Manager in a similar retail environment. • Experience supervising a team of 5 or more associates.
• Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by alarm company or staff members. • Availability to meet minimum scheduling requirements as a member of management, which include nights, weekends and holidays
• Strong communication skills (verbal & written)
• Provide customer service by greeting and assisting customers in accordance with our team service program. • Maintains store appearance including reactive merchandising, general housekeeping of store, and recovery at the end of the day.
• Daily knowledge of sales goal and effectively works with team members to achieve them. • Ensure proper cash control within company policy. Ensure banking procedures within company policy. Come join our team. You’re going to like it here!