Store Team Leader

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. service approach, and consistently delivering World Class Service • Greet and welcome every customer warmly and with enthusiasm • Understand customer needs by asking open-ended questions • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge • Suggest additional items to build onto sales by utilizing effective selling techniques • Thank the customer sincerely and invite them to return and shop with us again • Be a TPS Brand Ambassador • Build customer loyalty by being friendly, attentive and respectful of customers • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs • Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required • After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations) • Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business • Demonstrate a commitment to training and development utilizing all training resources available • Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events • Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments • Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors • Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation) • Build positive working relationships with District Manager, peers, merchandisers and corporate partners • Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect • Effectively manage supply, and payroll budgets on a weekly/monthly basis • Perform management functions as expected. • Previous experience in specialty retail management is preferred • College degree preferred • Ability to adapt to and lead change • Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business • Ability to create a team environment through positive leadership • Professional presentation in attire, demeanor, appearance and compliance to company dress code • Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder • Ability to multitask, while being attentive to customers • Proficient in using Microsoft Office and POS Systems • Ability to work autonomously while paying strong attention to detail • Ability to be mobile on the sales floor and/or stock room for extended periods of time.