Store Sales Associate

JOB SUMMARY


The Sales Associate is responsible for playing a critical role by delivering excellent


customer service and by having knowledge of the merchandise to achieve excellent


customer satisfaction. This position requires a proactive and vigilant individual who will


remain highly engaged with customers, demonstrate integrity, effective communication


skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate


will play a critical role in building a positive work culture, driving employee involvement,


and supporting change management efforts within the retail organization.




KEY RESPONSIBILITIES/ OUTCOMES


Processes freight


Assisting with price changes/markdowns


Balances register according to company policy


Bags merchandise efficiently when completing a customer's transaction


Handles all cash, checks and credit cards correctly and by company policy


Obtains management approval when needed for returns, voids and checks


Handles maintenance and housekeeping duties as assigned


Provides proper customer service such as, but not limited to, greeting customer,


abides by fitting room policies, rings customer in a timely fashion, thanks customer


for shopping at store and invites them to return


Follows all safety procedures


Must keep a professional, neat appearance, including wearing a name tag


Assists management in merchandising sales floor according to stock level.


Explains our exchange/refund policies to customers after transactions.


Responsible for assisting Store Manager with Loss Prevention procedures,


including preventing shoplifting and cash losses, reporting incidents of theft or


dishonesty and following all current operational policies.


Performs other duties as may be assigned.




REQUIRED SKILLS & ABILITIES


Excellent communication and organizational skills.


Ability to work a flexible schedule including nights and weekends.


Ability to perform mathematical calculations such as addition, subtraction,


multiplication, division, and percentages.




EDUCATION & EXPERIENCE


High school diploma or equivalent




PHYSICAL REQUIREMENTS


Sales Associates must work their scheduled hours per week and perform the essential


physical functions listed below with or without accommodation.


Squat/Kneel/Stoop (Frequent to continuous)


Stand/Bend/Walk (Frequent to continuous)


Twist (Occasional to Frequent)


Reach above shoulder (Occasional to Frequent)


Lift/Carry (Occasional to Frequent)


Push/Pull (Occasional to Frequent)


Use of hands (manual dexterity, grasping (Frequent to Continuous)




GENERAL INFORMATION


The above statements are intended to describe the general nature and level of work


performed by individuals assigned to this position. They are not intended to be an


exhaustive list of all duties, responsibilities, and qualifications required of personnel so


classified. Equal employment opportunities are provided to all employees and


applicants for employment. Discrimination and harassment of any kind based on race,


color, religion, age, sex, national origin, disability, genetic information, protected veteran


status, sexual orientation, gender identity or expression, or any other characteristic


protected by federal, state, or local law are prohibited.


This role requires sound judgment, discretion, and the ability to operate effectively in a


fast-paced, multi-location retail environment. Responsibilities may change based on


business needs.




CITITRENDS is an equal opportunity employer.