Store Manager | Store Team Leader

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach, and consistently delivering World Class Service • Greet and welcome every customer warmly and with enthusiasm • Understand customer needs by asking open-ended questions • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge • Suggest additional items to build onto sales by utilizing effective selling techniques • Thank the customer sincerely and invite them to return and shop with us again • Be a TPS Brand Ambassador • Build customer loyalty by being friendly, attentive and respectful of customers • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs • Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required • After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations) • Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business • Demonstrate a commitment to training and development utilizing all training resources available • Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events • Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments • Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors • Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation) • Build positive working relationships with District Manager, peers, merchandisers and corporate partners • Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect • Effectively manage supply, and payroll budgets on a weekly/monthly basis • Perform management functions as expected. • Previous experience in specialty retail management is preferred • College degree preferred • Ability to adapt to and lead change • Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the busines • Ability to create a team environment through positive leadership • Professional presentation in attire, demeanor, appearance and compliance to company dress code • Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builde • Ability to multitask, while being attentive to customers • Proficient in using Microsoft Office and POS Systems Ability to work autonomously while paying strong attention to detail • Ability to be mobile on the sales floor and/or stock room for extended periods of time.