Store Manager - San Marcos Outlet

**WHY WORK FOR VALENTINO**

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

**WHAT WE BELIEVE IN**

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

**WHO ARE WE LOOKING FOR**

The **Store Manager** is a dynamic and inspiring leader who thrives in a fast-paced luxury retail environment. Responsible for driving business performance, elevating the client experience, and developing high-performing teams, this role combines strategic vision with hands-on leadership. The Store Manager will create and execute business strategies that foster client engagement, strengthen community connections, and position the boutique as a destination for exceptional service. As a true Ambassador of the Maison, they will embody Valentino's values and ensure excellence across all aspects of the business.

### What We Offer

* **Competitive salary:** $80,000 - $85,000 annually
* **Annual bonus opportunity** based on individual and business performance
* Comprehensive **medical, dental, and vision** benefits
* **401(k)** retirement savings plan
* **Paid Time Off (PTO)** and paid sick time
* Opportunity to lead within a globally recognized luxury fashion house
* Career growth and development opportunities across the Valentino network

*Compensation is based on experience, qualifications, and business needs. Salary and benefits are subject to change in accordance with applicable laws and company policies.*

**Network Development and Brand Ambassador:**

* Ensure excellence in the in-store experience by maintaining a strong front-of-house presence and fostering a “couture service” mindset.
* Lead the Boutique team by coaching, motivating, and supporting them to ensure effective adoption and understanding of company strategies.
* Consistently embody Valentino’s values and actively engage the local community with the brand.
* Attract and recruit new clients from personal network and external partners.
* Establish a goal-oriented selling culture focused on Clienteling; relationship selling, building a client base, and providing exceptional service to enhance customer loyalty and retention.

**Business and Sales Performance:**

* Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitable plans.
* Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
* Develop an annual store strategy, reviewed quarterly, to align with broader company objectives.
* Collaborate cross-functionally to ensure the seamless execution of business plans.
* Identify and capitalize on performance-enhancing opportunities through strategic partnerships with corporate stakeholders.
* Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity.
* Collaborate with Merchandising and Buying team to ensure relevant products are available to drive revenue.
* Report weekly to the Valentino Leadership team on sales trends and opportunities to achieve and exceed targets.

**Team Leadership & Management:**

* Foster a motivating and inclusive environment that values diversity, and teamwork.
* Provide constructive feedback and manage conflict with courage and professionalism taking partnership with Retail Director & HRBP.
* Conduct performance evaluations and provide feedback to team members to support development and succession planning.
* Ensure adherence to high standards of professionalism, and operational excellence.
* Set and monitor SMART goals, optimize staffing schedules, and comply with labor regulations.
* Facilitate effective communication through morning briefings, products, and CRM training.
* Foster a high-performing team through effective talent retention, recruitment, and career development, in collaboration with HR.
* Lead all recruitment efforts in the store, partnering closely with HR & Talent Acquisition.
* Plan and organize team activities, ensuring daily execution meets standards.
* Maintain a positive, safe work environment and handle personnel issues in accordance with company policies and employment laws.
* Conduct regular store meetings to keep the team informed about performance and sales objectives.
* Set and ensure achievement of both quantitative and qualitative team objectives.

**CRM and Events Management:**

* Enhance client experience through proactive sales monitoring and adherence to Valentino’s Client Journey standards.
* Implement clienteling strategies to engage and retain clients, leveraging digital tools effectively.
* Cultivate external relations to promote brand loyalty and expand the client network.
* Manage the client database and execute direct marketing actions as per CRM guidelines.
* Support the Team manager in handling sensitive sales and after-sales situations ensuring adherence to company procedures.
* Stay updated on HQs and corporate strategy to foster meaningful customer relationships.
* Develop a robust client development strategy to foster meaningful customer relationships.
* Participate in local partnerships and community events to increase brand visibility and expand market research.

**Store Operations and Merchandise:**

* Maintain proficiency in operational policies to optimize store performance and minimize loss.
* Actively take part in executing operational tasks (including shipping/receiving) in times of critical need and peak season(s).
* Oversee end of season returns, product transfers, and inventory management.
* Manage cash and payment systems ensuring compliance with company policies. procedures and policies.
* Facilitate store accountancy audits and uphold administration procedures.
* Ensure store maintenance and efficiency of furnishings and equipment.
* Monitor and ensure product rotation to optimize sales potential, collaborating closely with Merchandising/Buying teams for support.

**Visual Merchandising:**

* Liaise with Visual Merchandising team to implement effective visual strategies per HQ guidelines.
* Ensure visual standards align with sales strategies and report effectiveness.
* Maintain order and cleanliness of windows and internal displays.

**Requirements**:

* Bachelor’s Degree preferred not required.
* Minimum 5 years of experience in Store Management or leadership role.
* Preferred not required Luxury Department store management experience.
* Proven record of accomplishment in achieving results team development.
* Excellent knowledge in product and client journey
* Strong business acumen, understanding of store and team performance and KPI’s.
* Proactive in identifying business opportunities and propose action plans.
* Has positive and effective team management skills, motivates team.
* Excellent organizational and follow-up and time management skills.
* Demonstrates confidence and ability to develop relationships with clients, team, and the business.
* Clear and concise communication skills – verbal and written.
* Prioritizes tasks effectively.
* Attention to detail under strict deadlines.
* Ability to handle multiple tasks, projects with competing priorities and tight deadlines.

**HOW WE ARE**

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.