STORE MANAGER, Robert Graham - Philadelphia Premium Outlets

The Store Manager is responsible to provide support with the overall management of the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. Meet or exceed sales goals Continuously motivate sales staff to meet assigned sales and productivity goals Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff fluent in all aspects of product knowledge Demonstrate sales leadership for staff by playing an active role on the selling floor Collaborate with the Area Manager and VP of Stores to identify marketing opportunities to support sales Work with the Retail Operations and Marketing teams to develop events/incentives that will continue to grow customer base, with a particular emphasis on building the local market Ensure all associates provide the highest level of customer service to achieve World Class Service standards. Maintain all merchandising directives and ensure execution of effective merchandising strategies Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to the corporate retail team in order to support the business goal Skills and Requirements Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance. Performance Management Skills - Must be able to take responsibility not only for own performance but for the output of the team by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly.