Store Manager – Retail Operations

This role is ideal for someone who enjoys both people and process—someone who can create a strong customer experience, improve store performance, and build better systems behind the scenes. We are looking for someone who can lead, organize, train, and contribute to the long-term growth of the business. Responsibilities • Oversee daily store operations and help ensure a smooth, organized customer experience • Lead, support, and hold team members accountable in a positive and professional way • Coach employees on sales, customer service, product knowledge, and store expectations • Help hire, onboard, and train new team members • Build and improve training materials, process documentation, and store systems • Help increase sales through strong leadership, follow-up, merchandising, and team development • Monitor store presentation, product flow, and overall organization • Assist with customer concerns and resolve issues professionally • Support Shopify-related tasks, including product organization, order awareness, and general e-commerce operations • Contribute to marketing ideas, promotions, and customer outreach efforts • Work closely with ownership to improve performance and support long-term business goals • Step in where needed to keep the store running smoothly during busy periods Qualifications • Previous retail management experience preferred • Strong leadership skills and confidence in managing people • Proven ability to help build sales and improve team performance • Strong communication, organization, and follow-through • Comfortable creating structure, improving systems, and documenting processes • Understanding of Shopify and comfort with retail technology preferred • Interest or experience in marketing, promotions, or small business growth • Experience creating training manuals, SOPs, or employee resources is a strong plus • Comfortable working in a hands-on retail environment • Knowledge of menswear, formalwear, or LDS missionary outfitting is a plus, but not required in