Store Manager - Orlando Florida - Outlet

Selling and ServiceUnderstands organizational objectives and makes decisions that align with Company priorities and valuesEndorses, models and develops team to deliver Coach’s Selling and Service expectationsManages sales strategies, initiatives and growth across all categoriesFlexes store business strategies and personal selling techniques to contribute to overall store and financial resultsMaximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customersSales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through teamProductivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contributionTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersDevelops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectivesUnderstands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsBuilds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplaceCreates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to styleActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)Coaches team on how to incorporate trends into their selling experience with customersInfluences customer’s purchase decisions by balancing patience and assertivenessSensitive to customer and team’s needs and tailors approach by reading cuesResolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinkingEncourages team to build long-term relationships with customers to drive businessDevelops both self and individual product knowledge skills and remains aware of current collectionsProtects and drives the needs of the business at all timesUnderstands the positive sales impact staffing has on the business; recruits and hires accordinglyCoaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company toolsEnsures all daily tasks are completed without negatively impacting service of Coach standardsWorkplace and Environment Creates enthusiasm and positivity for a shared vision and missionLeads by exampleDemonstrates confidence when leading the team and managing the storeTakes initiative; has a high level of ownership and accountability for results of self and othersApproaches challenges in direct and timely manner and takes action to course correct in the moment when appropriateBuilds trusting relationships with peers and teamActs as advocate for the team and BrandIs adaptable and flexible to changeSwitches gears based on the needs of the business both seamlessly and pro-activelyWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesFosters an environment of teamwork and collaborationCreates short and long-term strategies to achieve personal metrics and performanceUses available resources to make informed decisions and takes appropriate partners when necessaryUtilizes Company tools to keep self-informedDelegates and empowers othersRecognizes and values individual performance and communicates appropriatelyEvaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staffResolves performance problems using appropriate communication, coaching and counseling techniquesCreates a talent bench strength by actively recruiting and interviewing candidatesRecruits, interviews, selects, on boards and retains top talentAcknowledges and reinforces the importance of how all roles contribute to the success of the storeOperations Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss preventionDemonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc. )Writes schedules to maximize business by scheduling right people, right place, right timeInteracts and communicates with supervisor(s) on a regular basis to keep them informedMaintains interior and exterior upkeep of the building with partnership from the corporate officeUnderstands and uses all retail systems and reporting toolsAdheres to all retail policies and procedures including POS and Operations proceduresLeverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goalsAdditional Requirements Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.Coach is an equal opportunity and affirmative action employer.