The ideal candidate will lead a team of five and play a key role in delivering an exceptional client experience. This opportunity is perfect for someone with retail management expertise within the luxury retail sector who is ready to take the next step in their career leading the US flagship of an iconic brand. This role calls for a strong leader with a proven track record in luxury clienteling, boutique operations, and people management. Key Responsibilities: • Act as a true brand ambassador, embodying the company’s values both in and outside the store • Lead by example on the sales floor, adopting a collaborative leadership style • Oversee daily operations, ensuring all policies, standards, and procedures are implemented and continually improved • Monitor loss prevention and risk management practices • Foster a commercial mindset within the team, seeking out growth opportunities • Drive business performance through clear KPIs and a relentless focus on clienteling and service excellence • Maintain full knowledge of all operational systems and procedures, ensuring the team is set up for success • Establish a client-centric culture, enhancing retention and overall satisfaction • Stay informed on market trends and the competitive landscape • Actively manage and grow a personal client book while mentoring the team in doing the same Requirements: • Minimum 5 years of management experience in the luxury retail industry • Solid background in ladies’ ready-to-wear • Experience working in Harrods or similar high-end environments is a plus • Demonstrated ability to elevate service standards and lead with a strong CRM focus
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