About the position No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Reporting to the Regional Director, essential responsibilities include but are not limited to: Responsibilities Measure and Monitor sales performance taking action to improve business performance when needed.Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expensesUse a high level of business acumen to understand the business drivers and opportunities and build solutions.Consistently meet and exceed store sales goals.Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationshipsAssist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvementTo create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goalsDeliver and maintain extraordinary customer experience NPS scores.Uphold consistent inventory accuracy and controls in store.Lead & train the team in store to ensure consistent deliverables.Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.Ensure facility maintenance, presentation and organization.Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the businessEnsure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandisingTo manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.Accountable for hiring, training and development of the store team across all areas of the business.Provide performance feedback to ensure growth, change and resultsUnderstand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communicationOwn Reviews / Development Plans / Disciplinary Action and Corrective Action for the teamRequirements
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