Store Manager - Fells Point Location

Baltimore, Maryland
The Gift Shop
Full time


The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues and manager responsibilities while maintaining a cool front.

Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening
Creating the best possible customer service
Share knowledge and educate other associates on merchandise standards
Create great long-lasting relationships with customers
Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
Do whatever it takes to make your customer happy
Be aspirational to your customers in all aspects of culture.
Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.
Helping with day to day zoning of employees during stores busy hours.
Assigning tasks to employees when manager isn’t on duty.
Receiving product transfers from other stores and/or new product shipments.
Twice a year after hours inventory
Once a week small scale inventory
Staff and schedule employees for the the Fells Point location (a month in advance)
Merchandising store shelves and racks when new product comes in when the visual manager is not working.
Making sure the store is clean, organized and fully stocked at all times - knowing and managing store inventory alongside store manager.
Checking in with sales associates to make sure that all checklist duties are being completed and the store is being maintained appropriately.

What You'll Need:

A dedication to making people happy and consistently elevating the customer experience
Familiarity with the user functionality of desktop, mobile, tablet and digital technology
Mandatory Holiday and weekend availability
2+ years of retail experience
Available shifts all days of the week
1+ years of manager or assistant manager experience
Demonstrated ability to train employees and be an effective salesperson
Strong customer service, management, and communication skills