Position: Store Manager 570 E.Betteravia Rd, Santa Maria, CA, United States, 93454 Stores - Store Management ## Store Manager 570 E.Betteravia Rd, Santa Maria, CA, United States, 93454 Apply Now Get Job Matches Job : Brand Name: The Men's Wearhouse, LLCJob Function: Stores - Store Management Shift: Variable Location: 570 E.Betteravia Rd, Santa Maria, CA, United States, 93454 Location Name: 02748 College Square ** Reports to Regional Manager: ** As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. To be successful in this role the role you will: * *** Inspire * ** store team to achieve their best performance * *** Execute * ** to maximize growth and potential * *** Create * ** an engaged and inclusive store environment * *** Elevate * ** the customer experience through operational excellence * *** Exceed * ** customer expectations in all interactions ** Leadership: *** leads store staff in meeting sales, service, and operational expectations. * Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard. * Models company values and leads by example as an active coach. * Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities. * Guides team to identify, recommend and implement changes to improve productivity. * Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment. ** Performance: *** Achieves store business plans, including sales, customer service and operational goals. * Develops game plans and follows up on execution to maximize sales and drive consistent performance results. * Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions. * Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team. * Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively. ** Operational Excellence: *** Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise. * Ensures store staff is trained on all internal operational functions. * Stays informed on corporate communication, directives, initiatives, policies, and procedures. * Implements store programs to increase efficiencies in sales, service, operations, and branding. ** Workplace: *** Create an engaged and inclusive store environment where opinions and contributions are recognized and valued. * Create a culture of learning and development, ensuring training tools are leveraged. * Serves as a role model to all store team members and provide enthusiastic motivational leadership. * Creates a steady pipeline of external talent through recruitment. * Holds regular store meetings ensuring all store team members are up to date with all company directives. ** Customer Experience: *** Ensures store team is trained on the customer service expectations and creates an exceptional customer experience. * Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS). * Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns. * Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction. * * Qualifications: *** Minimum 3-years’ experience leading, managing, and developing retail teams. * Creative individual who demonstrates good judgement and is tuned into the pulse of the business. * Self-motivated, results oriented, strategic thinker. * Strong organizational and leadership skills. * Excellent written and verbal communication skills. * Demonstrates active listening and problem-solving skills. * Proven ability to train and develop high performing store teams. * Proficient in technology systems, applications, Microsoft Office, and video conferencing. * Ability to operate a computer and POS System. ** Physical Requirements* * • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and…
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