About Us Fashion Nova is a fashion-forward, trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity, and we are obsessed with creating the best experience available for our customers and team members. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Responsibilities • Motivate and inspire the team by delivering a compelling vision and purpose which encompasses the Company’s core values • Achieve sales plans through business analysis, effective planning and managing the controllable components of the Profit & Loss (P&L) Statement to achieve all store financial and expense targets • Execute the store business plan to drive Key Performance Indicator (KPI) results and maximize business opportunities • Maximize store volume and profits through excellent staffing, superb customer service, operational excellence, and attention to detail in a fast-paced environment • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results • Ensure store goals are supported and achieved by the correct use of all resources and communication channels • Recognize and properly resolve issues communicating in a timely manner to the District Manager and collaborate to develop a plan for resolutions • Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for the retail team • Build and support effective relationships with associates, peers, and supervisors to effectively lead positive change • Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP) • Lead and model the brand and customer service standards • Train and coach team members on effective sales techniques and product knowledge to improve their performance | support the growth of your team, and to increase sales.
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