As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Guest Experience and Community • Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Work Context • Work occurs in an environment with bright lights and loud music • Work is accomplished as part of a team and also independently • Work may involve managing conflict or mediating problems between others or deescalating guest issues • Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships • Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually • Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
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