Store Manager - Biltmore Fashion Park Job at Macy's in Phoenix

Those stories are part of what makes this such a special place to work.Job OverviewThe Store Manager leads sales and customer service efforts at Macy's. Additional duties are performed as assigned.What You Will DoSalesDrive sales by fostering a customer-centric selling cultureDevelop the team through coaching, follow-up, and recognitionEnsure adherence to weekly business review amongst leadership team; support action plans to address deficienciesIdentify business-driving opportunitiesEnsure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standardsActively manage hours by ensuring strong attendance and weekend hours utilizationCoach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefitsProvide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the teamEstablish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and proceduresCustomerCoach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experienceMentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviorsReview and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvementCelebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performanceEnsure active supervision presence throughout the storeMaintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environmentPeopleRecruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotionsEnsure timely completion of required training and leadership engagement with new hiresPromote a culture of recognition by executing Macy's recognition programs and energizing, engaging storewide ralliesActively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areasHold leadership team accountable for consistent coachingConduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnoverUse talent strategies and tools for colleague talent development, promotion, and advancementInterview, hire, train, coach, develop, coordinate, evaluate, and discipline colleaguesManage the team to meet or exceed performance and behavioral expectationsAddress complaints and resolve problems with colleaguesLead the team in supporting local community initiatives, contributing to stronger, healthier places to live and workMaintain regular, dependable attendance and punctualityFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesIn addition to the essential duties mentioned above, other duties may be assignedSkills You Will NeedTeam Development: The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their abilityDrive for Results: Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completionStrategic Impact: Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organizationCollaboration: Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.Team Alignment: Ability to motivate and empower colleagues and teams to work together toward the same visionPrioritization: Assessing the relative importance of activities and assignments, making adjustments as necessary to effectively manage workloads and ensure goals are achievedWho You AreCandidates with a High School diploma or equivalent work experience in a related field are encouraged to apply5+ years of direct experienceThis position requires heavy lifting, constant moving, standing, and reaching with arms and hands.Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing laddersMay involve reaching above eye levelRequires close vision, color vision, depth perception, and focus adjustmentAble to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needsWhat We Can Offer YouJoin a team where work is as rewarding as it is fun! Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - apply today!This job description is not all-inclusive.