Store Manager

Store Manager Job Posting

CITITRENDS is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.

Position Summary

As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

Summary of Key Responsibilities

Store Operations & Performance

Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved


Monitor sales performance and take action to drive results and address opportunities


Maintain financial controls, including payroll management, shrink control, and operating expenses


Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards


Uphold all CITITRENDS operational policies, procedures, and standards

Team Leadership & Staffing

Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines


Direct and supervise associates engaged in sales, inventory, cash handling, and customer service


Build and maintain appropriate staffing levels to support store operations and performance


Provide ongoing coaching, feedback, and performance management to develop store associates

Customer Experience & Compliance

Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment


Reinforce adherence to company policies, procedures, and loss prevention standards


Ensure consistent execution of merchandising, operational, and visual standards


Address customer concerns professionally and promptly



Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

High school diploma or equivalent required


3–5 years of experience as a Store Manager or equivalent retail leadership role


5–7 years of overall retail experience preferred


Strong communication, organizational, and people leadership skills


Ability to work a flexible schedule, including nights and weekends


Ability to perform basic math calculations, including percentages

Key Competencies

Store Leadership & Accountability


Hiring, Recruiting & Talent Development


Sales & Profit Performance Management


Operational Excellence & Compliance


Customer-Focused Execution


Time Management & Prioritization


Adaptability in a Fast-Paced Retail Environment


Why Join CITITRENDS

CITITRENDS is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.

If you're ready to lead a store, build strong teams, and make a meaningful impact in your community—CITITRENDS is the place for you.

Equal Employment Opportunity

CITITRENDS is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.

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