Store Manager

Express is seeking a Store Manager The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. Talent - Attract, develop and retain top talent Support an environment which encourages an exceptionally high level of store moraleFocus all store associates on creating an environment built on teamwork and a "one team" mentalityCoach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talentBuild a succession plan for all rolesIdentify and nurture the growth of high performing store associatesDevelop and maximize the success of store associates to achieve sales potential and customer experienceAttract, recruit and hire all store associates Customer and Associate Experience - Build a store environment that consistently delivers exceptional customer experiences Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience PhilosophyCreate a culture of proactive customer engagementDisplay expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolveDrive loyalty and credit card acquisition through an engaged store teamCreate positive in-store experience through visual standards Execution - Analyze the business and execute/communicate clear action plans that optimize results. PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads