Store Manager

The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location. Customer Experience • Ensure customer service levels are met and exceeded beyond expectations at every opportunity • Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development • Ensure that customer and employee experience are prioritized over workload or tasking • Motivate and coach store team to achieve personal and store sales goals • Monitor sales floor and zone coverage to drive sales and maintain customer focus • Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed • Ensure store teams receive customer service & product knowledge training to strengthen selling skills • Model and ensure dress code compliance • Achieve personal SPH goals* People & Development • Recruit quality high level management candidates • Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals • Ensure management and service associates clearly understand and meet job expectations • Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities • Coach and mentor staff to achieve optimal results including succession planning for current and future positions. Visual Presentation/Store Maintenance • Ensure store meets visual merchandising and maintenance standards • Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people • Train and support store team in the planning and supervision of store flips and regular merchandising needs • Ensure store works to merchandising/flip calendars • Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities • Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives