Store Manager

Coach Store Manager Reports to: General/District Manager Retail Job Description Selling and Service · Understands organizational objectives and makes decisions that align with Company priorities and values · Endorses, models and develops team to deliver Coach’s Selling and Service expectations · Manages sales strategies, initiatives and growth across all categories · Flexes store business strategies and personal selling techniques to contribute to overall store and financial results · Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers · Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team · Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution · Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals · Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers · Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives · Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics · Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace · Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style · Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) · Coaches team on how to incorporate trends into their selling experience with customers · Influences customer’s purchase decisions by balancing patience and assertiveness · Sensitive to customer and team’s needs and tailors approach by reading cues · Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking · Encourages team to build long-term relationships with customers to drive business · Develops both self and individual product knowledge skills and remains aware of current collections · Protects and drives the needs of the business at all times · Understands the positive sales impact staffing has on the business; recruits and hires accordingly · Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools · Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment · Creates enthusiasm and positivity for a shared vision and mission · Leads by example · Demonstrates confidence when leading the team and managing the store · Takes initiative; has a high level of ownership and accountability for results of self and others · Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate · Builds trusting relationships with peers and team · Acts as advocate for the team and Brand Workplace and Environment (continued) · Is adaptable and flexible to change · Switches gears based on the needs of the business both seamlessly and pro-actively · Welcomes feedback and adapts behaviors as appropriate · Maintains a calm and professional demeanor at all times · Fosters an environment of teamwork and collaboration · Creates short and long-term strategies to achieve personal metrics and performance · Uses available resources to make informed decisions and takes appropriate partners when necessary · Utilizes Company tools to keep self-informed · Delegates and empowers others · Recognizes and values individual performance and communicates appropriately · Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff · Resolves performance problems using appropriate communication, coaching and counseling techniques · Creates a talent bench strength by actively recruiting and interviewing candidates · Recruits, interviews, selects, on boards and retains top talent · Acknowledges and reinforces the importance of how all roles contribute to the success of the store Operations · Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention · Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.) · Writes schedules to maximize business by scheduling right people, right place, right time · Interacts and communicates with supervisor(s) on a regular basis to keep them informed · Maintains interior and exterior upkeep of the building with partnership from the corporate office · Understands and uses all retail systems and reporting tools · Adheres to all retail policies and procedures including POS and Operations procedures · Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals Additional Requirements Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.