Store Manager

Coach is a global fashion house founded in New York in 1941. Store Manager Coach Coach Locust Grove is looking for a Store Manager who is passionate about retail, highly skilled in developing and motivating teams, and exemplifies the Coach Values. Selling and Service • Understands organizational objectives and makes decisions that align with Company priorities and values • Endorses, models and develops team to deliver Coach’s Selling and Service expectations • Manages sales strategies, initiatives and growth across all categories • Flexes store business strategies and personal selling techniques to contribute to overall store and financial results • Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers • Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team • Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers • Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) • Coaches team on how to incorporate trends into their selling experience with customers • Influences customer’s purchase decisions by balancing patience and assertiveness • Sensitive to customer and team’s needs and tailors approach by reading cues • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking • Encourages team to build long-term relationships with customers to drive business • Develops both self and individual product knowledge skills and remains aware of current collections • Protects and drives the needs of the business at all times • Understands the positive sales impact staffing has on the business; recruits and hires accordingly • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools • Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment • Creates enthusiasm and positivity for a shared vision and mission • Leads by example • Demonstrates confidence when leading the team and managing the store • Takes initiative; has a high level of ownership and accountability for results of self and others • Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate • Builds trusting relationships with peers and team • Acts as advocate for the team and Brand • Is adaptable and flexible to change • Switches gears based on the needs of the business both seamlessly and pro-actively • Welcomes feedback and adapts behaviors as appropriate • Maintains a calm and professional demeanor at all times • Fosters an environment of teamwork and collaboration • Creates short and long-term strategies to achieve personal metrics and performance • Uses available resources to make informed decisions and takes appropriate partners when necessary • Utilizes Company tools to keep self-informed • Delegates and empowers others • Recognizes and values individual performance and communicates appropriately • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff • Resolves performance problems using appropriate communication, coaching and counseling techniques • Creates a talent bench strength by actively recruiting and interviewing candidates • Recruits, interviews, selects, on boards and retains top talent • Acknowledges and reinforces the importance of how all roles contribute to the success of the store Operations • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention • Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.) Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Visit Coach at www.coach.com.