Store Leader

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. As a Store Leader, it is your responsibility to build and manage a team of customer-facing style experts in a dynamic retail environment. Ensure expected customer service levels are maintained and exceeded by the teamCreate a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visitEmulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitudeContinually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling specialResolve customer feedback and address issues in the moment, including customer escalations and urgent requests Visual l Business Operations Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customersConsistently meet and/or exceed all goals and objectives for your store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunitiesManage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable lawPlan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operationsDrive overall store product strategy, in accordance with brand standards, including supervision and oversight of receiving, processing, merchandising, and exitingEnsure execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU’s Visual DepartmentExecute operations-focused company-level directives, promotions, and initiatives (e.g. from SMU HQ)Manage the completion of the daily shipment and omni fulfillment processesManage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.