Store Leader

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. responsibilities include, but are not limited to the following: essential duties and responsibilities client & service expert:  oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade  development of business driving initiatives that build a repeat business or that attracts a new clients in all locations  ensure each store is actively utilizing their client books in order to generate increased sales  ensure teams are compliant will all clientele standards and thank you note policy  ensure all associates complete the sales training program  model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of client service and sales  ensure that members of management in both locations are effectively utilizing the DOR program to take ownership of the business in their respective areas of responsibilities leadership presence/steward of talent:  achieve financial success through coaching to improvement of measurable statistics that positively impact the stores performance  network, recruit, hire, train and motivate qualified sales teams that effectively represent and communicate the kate spade brand to our clients  develop a talent pool to achieve succession planning goals  provide specific development for the store manager, assistant managers and supervisors by assigning accountabilities and training with consistent follow-up and feedback  utilize mid-year and annual review process as a tool for employee development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary  network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions building brand equity:  strategically partner with the kate spade new york corporate team and serve as the primary liaison between corporate headquarters with store team and direct manager  build strong business relationships with employees, vendors and clients as a brand ambassador of the company  understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales teams and client  ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times  analyze and react to business trends regarding assortment, communicating sell-through, stock levels, and opportunities to increase sales  communicate client feedback and quality issues in order to improve client service and sales  adhere to all company policies and procedures with integrity operational excellence:  perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility  conduct regular store meetings to ensure accurate and consistent communication with employees  maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business  supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory  oversee loss prevention policies and procedure to be 100% compliant physical requirements:  available to work store schedule, as needed, including evenings and weekends  standing for extended periods of time  able to safely lift boxes up to 40 pounds  comfortable climbing ladders skills and abilities required:  passion and desire for excellence; motivated and results driven  proven ability to develop and retain top talent  proven ability to better business results year over year  exceptional client service skills  proven leadership and organizational skills  strong business acumen; including, retail math and P&L responsibility  proven ability to work with retail operating systems  excellent verbal and written communication skills  strong work ethic; ability to problem solve education and experience required:  5+ years management experience in luxury goods or a comparable retail environment with a focus on cleinteling  multi-store management experience  bachelor’s degree preferred Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.