Location: Deptford, New Jersey Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development. Responsibilities: Key Accountabilities: - Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations - Partners with Store Manager to address an performance concerns with associates - Support and participate in all company training and development initiatives - Foster a positive work environment and provides direct, objective feedback in a timely manner - Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process - Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers - Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand - Represent the company in a professional and positive manner - Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives - Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll - Process payroll weekly - Modify schedule based on business climate - Help maintain a clean, organized, and efficient stockroom, adhering to set policies - Ensure Environment (CRE) Standards & Safety requirements are being met Education and Experience: - High school diploma or equivalent - 1-3 years previous retail experience - Must be at least 18 years of ag Skills and Behaviors: - Excellent customer engagement - Must be detail oriented - Ability to prioritize tasks - Ability to work in team environment - Ability to give and receive performance-based feedback - Must embrace self-development - Must be an effective communicator - Must be adaptable and flexible to changing priorities - Excellent time management, planning, and organization skills - Proficient in Microsoft Office - Ability to adapt to and learn internal applications - Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company - Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs
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