About the position The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development. Responsibilities • Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations , • Partner with Store Manager to address performance concerns with associates , • Support and participate in all company training and development initiatives , • Foster a positive work environment and provide direct, objective feedback in a timely manner , • Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process , • Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers , • Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand , • Represent the company in a professional and positive manner , • Support the management team to maximize productivity through operational and product knowledge, customer service and participating in and completing key store initiatives , • Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll , • Process payroll weekly , • Modify schedule based on business climate , • Help maintain a clean, organized, and efficient stockroom, adhering to set policies , • Ensure Environment (CRE) Standards & Safety requirements are being met Requirements • High school diploma or equivalent , • 1-3 years previous retail experience , • Must be at least 18 years of age
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