Store Lead

Reports to Store Manager:As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.To be successful in this role the role you will:- Inspire store team to achieve their best performance - Execute to maximize growth and potential - Create an engaged and inclusive store environment - Elevate the customer experience through operational excellence - Exceed customer expectations in all interactionsLeadership:• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. • Identifies performance opportunities and partners with management team to contribute to development plans.Operational Excellence:• Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. • Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.Customer Experience:• Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. • Demonstrates active listening and problem-solving skills.