STORE DIRECTOR - Glendale Americana

As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the market place. Key Accountabilities Business Leader Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably; Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance; Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met; Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches; Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support; Communicates company set KPI’s and identifies strategies to ensure performance standards are met; Develop and implement business action plans in collaboration with the Regional Director to enhance sales for each product category and client tier segment; Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results; Proactively follow current competitors and fashion trends, industry news and new innovations in technology. Client Development Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients; Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events; Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty; Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team; Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Ensure timely submission of accounts payable invoices and cash disbursement polices; Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target; Oversee the processing of daily incoming and outbound merchandise requests and shipments; Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees; Support and maintain visual merchandising standards set by the world-wide headquarters; Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters; Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. Key Requirements Minimum of  7 years of sales management experience in retail, luxury retail, or service related industry; Bachelor’s Degree in a related field is preferred; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; Proven ability to drive positive customer experiences that build loyalty and deliver measurable results; Ability to manage competing priorities in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Fashion Industry; Flexibility to work a retail schedule which will include evenings, weekends and holidays.