Company Overview Forever 21 is a global leader in the fast fashion market, with over 350 stores across the USA and a robust e-commerce platform. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility. We offer high-style designs and fashion basics with compelling values and a dynamic store environment. • Serves as the Customer Experience Leader by analyzing customer service data to plan and strategize.
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