Join Tootsies as our Dallas Store Director and play a key role in shaping the luxury retail experience. We are seeking a dynamic leader with a passion for exceptional customer service, team development, and driving business growth in luxury women’s fashion.
Key Responsibilities
Deliver an exceptional customer experience for every shopper, every time.
Lead by example, fostering a culture of luxury service for all clients.
Ensure every customer interaction is customer-centric and reflects our brand’s values.
Maintain a positive, upbeat, and inviting store environment.
Demonstrate strong leadership at all in-store events and functions.
Utilize clienteling tools and instill a customer-focused mindset in the team.
Stay informed on market trends and lead initiatives for impactful customer communications.
Maximize the potential of all product categories through cross-functional collaboration.
Lead and Develop a High-Performance Sales Team
Build and manage a team of professional stylists.
Mentor and support team members to deliver outstanding customer experiences.
Provide consistent feedback and leadership focused on growth and satisfaction.
Identify, recruit, and develop talent, while building strong succession plans.
Set and manage ambitious individual and team targets to ensure goals are achieved.
Maintain a constant floor presence to support sales opportunities and team execution.
Address and resolve conflicts promptly to protect the customer experience and support the team.
Proactively seek and implement process improvements.
Foster Collaboration Across Tootsies Channels
Contribute to the development and implementation of operational solutions.
Manage projects and communication across teams and leadership.
Serve as a trusted resource for the leadership team.
Collaborate with HR and other store leaders to support overall company success.
Qualifications
Required
10+ years of experience with luxury customer products
10+ years leading luxury commissioned sales teams
Proven record of success
Strong people engagement, presentation, and communication skills
Collaborative, team-oriented mindset
Passion for designer women’s fashion and industry trends
Preferred
Retail industry experience
Experience working with affluent customer products
Desired
10+ years of experience in luxury selling
Experience in luxury women’s apparel sales
Talent for fashion styling
Tootsies is an Equal Opportunity Employer.
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