Store Director

Rooted in style, community, and connection, our stores are designed to make every customer feel confident, inspired, and welcomed. The ideal candidate is entrepreneurial, highly organized, results-oriented, and thrives in a fast-paced, customer-focused environment. Key ResponsibilitiesLeadership & Team DevelopmentRecruit, train, coach, and develop a motivated and customer-focused teamFoster a positive, inclusive, and high-energy store cultureLead by example on the sales floor through exceptional styling and customer engagementCreate weekly goals and hold team members accountable to performance expectationsManage scheduling, payroll, and team productivitySales & Business PerformanceDrive store sales and consistently achieve monthly and quarterly goalsMonitor KPIs, including conversion, average transaction value, units per transaction, and client retentionDevelop and execute strategies to increase foot traffic, repeat business, and local brand awarenessBuild strong relationships with top clients and VIP shoppersCustomer ExperienceDeliver an elevated, personalized shopping experience that reflects the Bobbles & Lace brandEnsure every client receives outstanding styling support and hospitalityResolve customer concerns professionally and efficientlyMaintain a strong presence on the sales floor during peak business hoursMerchandising & OperationsExecute visual merchandising standards and maintain the store’s aesthetic presentationOversee inventory management, shipment processing, and stock organizationEnsure operational excellence, including opening/closing procedures and loss preventionPartner with corporate leadership on merchandising initiatives, promotions, and store eventsCommunity & Brand EngagementHelp grow the Bobbles & Lace presence within the Coconut Grove and Miami communitySupport local partnerships, influencer outreach, and in-store eventsMaintain active engagement with social media and clienteling initiativesQualifications3–5+ years of retail management experience, preferably in fashion or boutique retailProven track record of achieving sales goals and leading successful teamsStrong leadership, communication, and interpersonal skillsPassion for fashion, styling, and customer serviceAbility to multitask and thrive in a fast-paced retail environmentExperience with visual merchandising and inventory management preferredFlexible schedule, including weekends and holidaysWhat We OfferCompetitive salary plus performance-based incentivesGenerous employee discountCareer growth opportunities within a growing fashion brandCollaborative and stylish work environmentOpportunity to be part of an entrepreneurial and community-focused companyLocationBobbles & Lace – Coconut Grove 3123 Commodore Plaza Miami, FL 33133