Store Director

Your job will be to ensure that each client’s experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart. Key Responsibilities • Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures. Driving business performance • Monitor performance to propose commercial action plans to maximize sales + minimize costs • Monitor operational expenses and responsible for supply management • Develop open relationships and collaborate transversally with Paris HQ team Operations • Follow up on retail excellence programs • Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security • Ensure quality of internal control and inventory management (inventory, cash management, internal procedures) • Plan and execute store events, off-site activations and partnerships Team Management • Coach staff and motivate teams to achieve the best customer service and financial growth • Conduct full appraisals with direct reports / clear objectives to the retail team • Participate in recruitment, store organization, team development and general HR needs Clienteling • Ensure strong client mindset within the team and obsession for client satisfaction • Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients • Ability to adapt to become a strong brand ambassador This role is eligible for: