About the Store Department Lead Role: Maximizing revenue and profitability through customer interactions is essential for long-term business prosperity • Your key duty involves managing the comprehensive customer experience within your store, ensuring that visual aesthetics and commercial layouts meet international requirements • Upholding a constructive image of yourself and the H&M brand during customer interactions • Recognizing the strengths of your department and actively seeking out commercial opportunities to act upon can significantly contribute to its growth and success • Formulate and assess sales and financial targets, developing tactics to enhance overall outcomes • Strive to deliver top-notch customer service in every aspect of the store and empower your team to actively engage in promoting and selling products to customers • We appreciate the dedication of your team in promoting our Customer Loyalty App, Hello Member, and sustainability endeavors within the stores • Direct your department to operate in a financially prudent manner • Establish and enforce accurate practices in the fitting room and during the checkout process, involving transactions, returns, and exchanges • Validate that all administrative duties for both employees and operations are performed correctly Store Department Lead Qualifications: Engaging in a career at H&M promises a fulfilling and enjoyable work environment • In our environment, we cherish inclusivity by recognizing diverse backgrounds like race, ethnicity, gender, age, religion, sexual orientation, and disability • Our organization's enduring success over the past 75 years can be attributed to our steadfast adherence to our 7 distinctive values that define our culture and principles • Utilizing our Colleague Resource Groups (CRGs) provides a way for you to engage with colleagues and build your network within the community • Being true to oneself is not just accepted but celebrated in our workplace environment • Utilize a widespread talent network on a global scale, where the potential for career development and dreams is limitless • We are dedicated to enhancing your overall well-being and offer an inclusive benefits package that covers health insurance, wellness programs, resources for families, a company-matched retirement savings plan, various paid leave programs, and a designated day for community service in your local area • Make use of our staff perk to highlight your individuality with selections from H&M, & Other Stories, and COS Store Department Lead Benefits:
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